Using Chatbots in eLearning

Using Chatbots in eLearning


We find chatbots being used in a variety of industries. Be it banking or food-delivery or customer support; the first line of communication between the brand and the consumer is now slowly turning into a messenger bot! This is just an extension or rather the evolution of the IVRS in the world of computing.

A Chatbot or conversational agent, is a computer program designed to simulate an intelligent conversation with one or more users (human) through audio or text. Did you know that chatbots can also be effectively used in eLearning? This blog post looks at some instances of how chatbots can be used effectively in eLearning.

‘Siri’ from Apple changed the way people looked at AI and chatbots. Here we had a virtual assistant that could answer questions for us right from one’s iPhone.  Today chatbots have evolved extensively and have been designed to make communication easier. This backfires badly as well, when template replies are received, whether it be a complaint, appreciation or general message.

Areas wherein chatbots can be successfully implemented in eLearning modules are:

  • Simulations
  • Assessment Section
  • Social Learning

Simulations can be used to introduce lesson topics and help the learner complete the course step-by-step. The bot interacts with the learner through an animated character or icon!

Assessments are an integral part of learning modules, they can be structured to integrate bots that guide the learner with hints and tips to complete the assessment properly and within the specified time-frame. A lot of courses integrate a forum wherein learners taking up the course simultaneously; can ask queries. The chatbot can be programmed to offer answers for the most commonly asked questions.

The past few years have seen the growth of social learning and larger organizations running their internal training on learning management systems, create opportunities for users to challenge each other to complete learning goals. There are also options for them to post course completion success message within a closed social network. Chatbots can be embedded within these closed social learning networks, prompting learners to complete specific tasks and issue notifications pertaining to the progress of other users or tasks assigned by the course-moderator!

The humble chatbot feature assumes great significance when implemented properly. If the design of the course content factors the various scenarios that may arise with learners asking questions at each level and these questions and answers can be ‘fed’ into the system then it makes the chatbot even more powerful and interactive. Rather than just remaining an ornamental addition, the chatbot will actually be useful for the learner and will also cut down on the requirements of an actual human instructor to answer doubts and queries that a chatbot can easily answer/resolve.

The future definitely looks exciting and we will see more organizations using chatbots with greater frequency and regularity in the eLearning courses that they design. Did you find this article interesting? Please share your thoughts on chatbots in the ‘comments’ section. Write to us at for help in designing eLearning solutions or deploying an LMS at your organization.

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